Itop cmdb manual

 · iTop implementation guide. The purpose of this document is to describe, step by step, which iTop objects have to be created to implement iTop for your organization. For instance, in order to create a User Request ticket, you need to make sure that the caller for this request exists, that there is at least one contract documented for this.  · At the heart of iTop is the CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes. The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.).  · Regardless of subscription level, iTop requires users to manage CIs and maintain their relationships manually, making it difficult to streamline IT operations. 5. i-doit. i-doit is an open-source, ITIL-compliant CMDB that provides the basis for central IT service management. The technical IT-documentation database enables you to run your CMDB based on a relationship model, which forms .

What is iTop? iTop is an open source ITSM solution allowing you to manage your configuration items and their relationships in a flexible CMDB. ITIL oriented, iTop enables you to manage your user requests, incidents, problems, changes and service catalog in a single platform. More. About iTop This document describes release of iTop. iTop is a robust Open Source web application that will help you to better support your IT. Development of iTop started in March in order to publish on the internet a completely open solution that would help enterprise to drive ITIL best practices implementation. The Configuration Management module is mandatory module of iTop. It contains the definition of all the basic building blocks of the CMDB: Organizations, Contacts (Persons and Teams) as well as the usual physical devices (Servers, Network Devices), software elements (DB Server, Database Schemas, Licences, Patches) and the relations between all these objects.

iTop is a customizable ITSM and CMDB web solution that can adapt it to your internal processes In Person; Live Online; Webinars; Documentation; Videos. iTOP is a complete open source, ITIL, web-base IT Service management tool featuring Templates can also be manually added, or reviewed for existing hosts. CMDB is the first part of ITOP. With CMDB-centric design concept, you need to ensure that CMDB's accuracy and timely update, service personnel and customers use.